Privacy Policy

1. Introduction
We at DonnaEffect (“we”, “us”, “our”) are committed to protecting your privacy. This policy explains how we collect, use, and share your personal data when you visit our website or use our services.

2. What Data We Collect

  • Personal Information: Name, email address, phone number, billing & payment information (e.g. credit card or PayPal details).

  • Usage & Analytics Data: We use Microsoft Clarity to collect data about how visitors interact with our site (e.g. heatmaps, session recordings).

  • Technical Data: IP address, browser type, device type, operating system, pages visited, time spent, referral source.

3. How We Use Your Data

  • To provide our services and customer support.

  • To process payments and send invoices.

  • To improve and optimize our website (via Microsoft Clarity).

  • To communicate updates, offers, or notifications (if you opt in).

  • To comply with legal obligations.

4. Sharing & Disclosure

  • We do not sell your personal data to third parties.

  • We may share data with payment processors or banks to process payments.

  • We may share anonymized, aggregated data (so individuals are not identifiable).

  • We may disclose data if required by law (court orders, subpoenas).

5. Cookies & Tracking
We use cookies and tracking tools (including Microsoft Clarity & Google) to monitor site performance and user behaviour. You can control cookies via your browser settings; however, disabling cookies may limit site functionality.

6. Data Retention
We keep personal data only as long as needed to provide our services and to comply with legal obligations (e.g. tax, accounting). After that, we securely delete or anonymize data.

7. Security
We employ industry-standard security measures (e.g. encryption, access controls) to protect your data. However, no method is 100% secure, so we cannot guarantee absolute security.

8. Your Rights
Depending on your jurisdiction, you may have rights such as:

  • Accessing your personal data

  • Correcting inaccurate data

  • Deleting your data

  • Objecting to certain processing

  • Withdrawing consent
    To exercise these rights, contact us via email (e.g. support@donnaeffect.com).

9. Changes to This Policy
We may update this policy occasionally. We’ll notify you (e.g. via site or email) and post the date of last update.

10. Contact Us
If you have questions about this policy, contact us at:
DonnaEffect
Email: support@donnaeffect.com
Address: 71/5 Horton Place, Colombo 07

Payments Policy

1. Hourly Rate & Pricing
Our services start at USD $10 per hour. Final pricing may vary based on complexity, scope, or special requirements.

2. Payment Methods
We accept payments via major credit/debit cards, or other payment processors. Invoices with payment link will be sent to the customers email address.

3. Billing & Invoices

  • You will receive an invoice after service is agreed.

  • Payment is due before or on delivery, unless otherwise specified in writing.

  • Late payments may incur a small late fee (if not otherwise agreed).

4. Refunds & Disputes

  • Refunds are considered on a case-by-case basis.

  • If you feel a refund is warranted, contact us within 2 business days after delivery.

  • We may offer partial refunds, credits, or redelivery depending on the situation.

  • We reserve the right to decline refunds if work has been substantially completed and delivered, or if you withdraw after work has begun without valid reason.

5. Cancellation & Changes

  • If you cancel before work begins, you may receive a full or partial refund.

  • If you request changes mid-project, additional charges may apply.

Terms & Conditions

1. Agreement & Acceptance
By using DonnaEffect.com (the “Site”) or engaging our services, you agree to these Terms & Conditions (“Terms”).

2. Services & Delivery

  • We will provide the services as described and agreed in writing (e.g. via email or proposal).

  • Delivery times are estimates unless otherwise confirmed.

3. Client Obligations

  • You must provide all necessary information, access, and materials in a timely manner.

  • You are responsible for compliance with any rights (e.g. copyrights, licenses) related to materials you provide.

4. Payment & Fees

  • You agree to pay the fees as per our Payments Policy.

  • Failure to pay may result in suspension or termination of services.

5. Revisions & Acceptance

  • You may request revisions within a reasonable number of rounds (you decide, e.g. two rounds).

  • Once you accept or fail to respond within two business days, the work is considered accepted and final.

6. Intellectual Property & Licensing

  • You retain ownership of your materials and data you provide.

  • Upon full payment, we grant you a license (or transfer rights, as agreed) to use deliverables.

  • We may retain portfolio rights to showcase work (unless you ask us not to).

7. Warranty & Disclaimer

  • We warrant that our work will conform to agreed specifications.

  • Except as stated, services are provided “as is.” We disclaim all other warranties, express or implied, including fitness for a particular purpose.

8. Limitation of Liability

  • Our liability is limited to the amount you paid for the services.

  • We are not liable for indirect, incidental, or consequential damages.

9. Termination

  • Either party may terminate the agreement with written notice.

  • On termination, you pay for work performed to date.

  • We may suspend or terminate access to the Site or services for breach of these Terms.

10. Changes to Terms
We may modify these Terms occasionally. Revised Terms will be posted on the Site with a “last updated” date.

11. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of The Democratic Socialist Republic of Sri Lanka.

  • Disputes will be resolved via negotiation / mediation, and if unresolved, via courts in that jurisdiction.

12. Miscellaneous

  • If part of these Terms is invalid, the rest remain in effect.

  • Our failure to enforce a right does not waive that right.

  • These Terms, plus any service agreement or proposal, form the entire agreement between us.